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© 2019 Nella Terra Inc.  |  Policies, Terms & Conditions and Special Thanks

Disclaimers, Policies and Terms of Use

PRIVACY POLICY

We respect and are committed to protecting your privacy. The information you provide Nella Terra Cellars will not be shared or sold to anyone.

 

SECURITY POLICY

Website shopping cart transactions are handled off-site by Authorize.net using a Secure Socket Layer for data encryption (SSL).

 

TERMS AND CONDITIONS

All wines are sold in California and title passes to buyer in California. We make no representation as to the legal right of anyone to ship or import wines into any state outside of California. By placing an order with us, you authorize us to act on your behalf to engage a common carrier to deliver your order to you.

WINE CLUB POLICY

By joining Nella Terra's Wine Club, you agree to the terms:  

Wine Club membership is for a minimum of one year (quarterly (4) shipment of 3 bottles). There is no cost to join the wine club.  Members can cancel their membership after fulfilling their one-year commitment. Membership includes free wine tasting for the member and two additional guest, only one flight per person per day. 

Club members have the option to either pick up or ship their order. Changes in shipping method must be received one week prior to announced ship date. All shipment prices are estimates and do not include taxes. Only persons 21+ can accept the delivery of your order. Prices are subject to change. 

All cancellation requests must be submitted to wine@nellaterra.com and be received one week prior to the announced shipment date for the upcoming quarter. Members are responsible for all orders that were billed prior to the notice of cancellation.  

Must be a wine club member for at least one consecutive year to receive a wine club credit on your wedding facility rental. Shipping costs are not included in the wine club credit.

Wine club benefits and terms are subject to change.

SHIPPING POLICY

Nella Terra Cellars complies with all federal, state and local laws regarding sale of alcohol. All shipments require an adult signature (21 years old or older with proper identification of age) for delivery. If an adult is not available to accept a wine shipment, additional attempts to deliver will be made. If these attempts are unsuccessful, your order will be returned to Nella Terra Cellars, resulting in additional shipping costs.

 

Nella Terra Cellars will ship UPS ground except when customer requests otherwise. Nella Terra Cellars reserves the right to hold shipment for weather (this is a perishable product). UPS ground times vary, and can run from one to five days in the US.

All orders will be processed within three days of reciept of order. Your credit card will be charged at the time of purchase to guarantee allocation of the wine. All sales are final. In extreme weather conditions, Nella Terra Cellars may reserve the right to delay the shipments to ensure the highest quality of product at the time of arrival. If you require immediate shipment despite forecasted conditions, please contact us at 408-893-9463 or info@nellaterra.com.

 

REFUND/RETURN POLICY

We will exchange wine for a corked bottle or damaged bottle, but otherwise all sales are final.

The credit card used for the original purchase will be credited in the amount of the product sale. Shipping and handling charges are non-refundable. Wine returns will only be exchanged for same or similar varietal vintages, based on stock on hand, at the discretion of Nella Terra Cellars.

 

PHOTOGRAPHY SPECIAL THANKS

Thanks to Junshien, Red Eye Collection, Tylar Delegeane Photography, AVH PhotographyBrooke and Bryn Photography,  Jody Atkinson  for some of the images you see on this site.

 

 
Nella Terra Cellars